Final Report TEMWISIT Project

Abstract

The TEMWISIT project started unofficially in January 2014 when a visiting researcher from Aalto University started to look into immigrants’ service journeys. The project started in earnest in April 2015 and was named TEMWISIT. The goal of the project was to simplify and expedite immigrants’ initial service path by bringing together the officials responsible for the different stages of the service path. The idea was that user-driven service design could be used to create a web-based platform that facilitated immigrants’ initial service paths regardless of where they are from or why they have come to Finland. Another goal was to make it easier for a single authority to understand immigrants’ initial-stage service paths and changes to these paths.